WarmLine Terms of Service
Version 2
These Terms form a binding agreement between you and WarmLine ("WarmLine", "we", "us"). By creating an account you accept them. If you do not accept them, do not use the service.
Nothing in these Terms removes rights you have under the mandatory consumer law of your own country. Where local law gives you a right that these Terms appear to restrict, your local law wins for you.
1. Who may use WarmLine
- You must be at least 18 years old. There are no exceptions, and we terminate accounts we
believe belong to minors without notice or refund.
- You must have legal capacity to enter contracts where you live.
- You must not be located in, or a resident of, a country subject to comprehensive sanctions, and
you must not appear on any applicable sanctions list.
- One person, one account. Accounts are personal and may not be sold, shared, or transferred.
2. What WarmLine is
WarmLine connects people for paid conversation — voice and video calls, messaging and live streams. Companions set their own rates and choose whom to speak with.
WarmLine is a platform, not an employer. Companions are independent, not our employees, agents or partners. We do not direct their work, set their hours, or guarantee them income.
We do not provide professional services. Nothing on WarmLine is therapy, counselling, medical, psychological, legal or financial advice, and no companion should be relied on as a substitute for a qualified professional. If you are in crisis or at risk of harm, contact your local emergency services or a crisis line immediately.
3. Conduct
You agree not to:
- use WarmLine if you are under 18, or to involve any minor in any way;
- harass, threaten, stalk, defame, or attempt to coerce or extort any person;
- solicit or arrange prostitution or any commercial sexual service, or any meeting for such;
- record, screenshot, redistribute or publish another user's calls, streams, images or messages
without their explicit consent;
- share sexual content involving anyone under 18 — such content is reported to the authorities;
- impersonate anyone, or misrepresent your identity, age or location;
- move conversations off-platform to avoid fees, or solicit payment outside WarmLine;
- use WarmLine to launder money, move criminal proceeds, evade sanctions or finance terrorism;
- use bots, scrapers, automation, or attempt to breach, probe or overload our systems;
- infringe anyone's intellectual property or privacy rights.
We may suspend or terminate any account for breach, and we cooperate with law enforcement.
4. Payments, coins and gems
- Loners buy coins to spend on calls, gifts and streams. Companions receive gems, which
represent a share of what was spent and can be withdrawn subject to section 5.
- Coins and gems are a **limited licence to access features. They are not money, not a deposit,
not e-money, and not a store of value.** They carry no interest, are not insured or guaranteed, and have no value outside WarmLine.
- Prices and rates are shown before you spend. Rates may change; changes are not retroactive.
- **Purchases are final and non-refundable except where refund rights are given by mandatory law
in your country, or where we choose to refund.** Where you have a statutory right of withdrawal for digital content, you acknowledge that by spending coins immediately you request immediate performance and, to the extent permitted, waive that right for coins actually spent.
- Charges made through an app store are also governed by that store's terms.
- Chargebacks or payment reversals we consider abusive may result in account termination and the
forfeiture of unspent balances.
5. Earnings and payouts (companions)
- Earnings become withdrawable after a clearing period, shown in the app, which protects against
reversed and fraudulent payments.
- Payouts are made only to an account in your own verified legal name. We check the account
holder against your verified identity and refuse payouts that do not match.
- You are responsible for your own taxes, social contributions and any licences required where
you live. We do not withhold tax on your behalf unless legally required to.
- We may withhold, delay, reverse or refuse a payout where we reasonably suspect fraud, laundering,
sanctions exposure, a breach of these Terms, or where required by law or a court.
- Where a payment to you fails, is returned, or was made in error, we may recover it from your
balance or from later earnings.
6. Cryptocurrency
Where WarmLine supports crypto funding or payouts, you additionally agree that:
- Crypto transactions are irreversible. If you send to a wrong address, or provide a wrong
address for a payout, the funds cannot be recovered by anyone, including us. You are solely responsible for the accuracy of any address you provide.
- Crypto values fluctuate. Any conversion rate shown is indicative at that moment and may change
before a transaction settles. We are not responsible for losses caused by price movement, network congestion, forks, or delays outside our control.
- You represent that any crypto you send is **lawfully yours and derives from a legitimate
source**, and that you are not using WarmLine to launder funds, evade sanctions or tax, or move proceeds of crime.
- We screen crypto transactions and may freeze, refuse, delay, return or report any deposit or
payout linked to sanctioned addresses, mixers, darknet markets, ransomware or other illicit activity, including where returning funds is not possible.
- Crypto services may be unavailable in your country. You are responsible for whether using them
is lawful where you are.
7. Financial crime
You must not use WarmLine for money laundering, terrorist financing, fraud, sanctions evasion or any other financial crime. We operate identity verification, monitoring and screening controls, and we may suspend accounts, freeze balances, refuse transactions and report to the relevant authorities without prior notice where the law requires or permits it. We are not liable for loss arising from action we take in good faith to comply with these obligations, and in many cases we are legally prohibited from telling you why.
8. Content
You keep ownership of what you create. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit and display it solely to operate and improve WarmLine. This licence ends when you delete the content, except for copies we must retain by law or that others have already lawfully received.
You are responsible for what you post. We may remove content that breaches these Terms.
8A. LIVE streams and automated checks
- What happens. When you go live, or join the mic in someone else's LIVE, the audio you broadcast is
converted to text in real time by a speech-recognition service acting for us, so we can check it against our Community Guidelines. This includes swearing, hateful or threatening language, sexual content, and sending viewers to other apps or asking for payment outside WarmLine.
- What we keep. The audio is not recorded or stored. We keep only the short text of phrases that
our checks flag, with the time, for moderation, appeals and our legal obligations.
- What can happen. A flagged phrase may lead to a warning, and repeated or serious violations may
end your LIVE and pause your access to LIVE for 24 hours. Longer restrictions are decided by a person after review. Talking about something that happened to you, such as abuse, is not a violation: you may be shown support resources instead.
- Mistakes. Automated checks can get things wrong. You can appeal any LIVE restriction through
Support in the app or by emailing support@warmlineconnect.love, and a person will review it.
- Your agreement. By going live or joining the mic, you agree to these checks. We show you a notice
and ask you to confirm before your first LIVE.
- Viewers hear everything you broadcast. Don't share anything on LIVE that you want to keep private.
9. Availability
WarmLine is provided "as is" and "as available". We do not warrant uninterrupted or error-free service, that calls will connect or be of any quality, that any companion will be available, or that any user is who they claim to be. Features may change or be withdrawn.
10. Liability
Nothing in these Terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not allow to be excluded. Your mandatory consumer rights are unaffected.
Subject to that:
- We are not liable for the conduct of other users, on or off the platform, including anything
said, promised, recorded or shared during a call, message or stream.
- We are **not liable for indirect, incidental, special, consequential, punitive, or
loss-of-profit / loss-of-data / loss-of-opportunity damages**.
- Our total aggregate liability to you for all claims in any 12-month period is limited to the
greater of (a) the amount you paid WarmLine in that period, or (b) USD 100.
11. Indemnity
To the extent permitted by law, you will indemnify WarmLine against claims, losses and reasonable legal costs arising from your breach of these Terms, your unlawful conduct, or your infringement of someone else's rights. This does not apply to the extent the claim arises from our own breach, negligence or wrongdoing.
12. Suspension and termination
You may stop using WarmLine and delete your account at any time. We may suspend or terminate an account for breach of these Terms, suspected fraud or financial crime, or where required by law.
Where we terminate for breach, unspent coins may be forfeited. Earnings that are lawfully yours and not subject to investigation remain payable.
13. Changes
We may change these Terms. Material changes take effect no sooner than the date shown on the new version, and we will ask you to accept them in the app. Continuing to use WarmLine after that date means you accept the new version. If you do not accept, stop using the service and request any withdrawable balance.
14. Disputes and governing law
- Talk to us first. Most problems are resolved fastest at support@warmlineconnect.love, and we
ask you to contact us before starting formal proceedings.
- These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of
Lagos State have jurisdiction — except where you are a consumer entitled to the protection of the mandatory law and courts of your own country of residence, in which case those rights and forums remain available to you.
15. General
If any provision is held unenforceable, the rest continues in force. Our not enforcing a term is not a waiver of it. These Terms are the entire agreement between us about WarmLine.
Contact: support@warmlineconnect.love