WarmLine Privacy Policy
Version 2
This explains what we collect, why, and what rights you have. WarmLine is used internationally, so this policy is written to work alongside the GDPR (EU/UK), the NDPA (Nigeria) and comparable laws.
What we collect
- Account: phone number, email, name, age, country, profile details and photos.
- Identity (companions, and loners who verify): government ID images, a selfie/liveness check
and the result. Collected and processed by our verification provider on our behalf.
- Financial: payment records, coin and gem balances, payout bank or wallet details, and
transaction history. We do not store full card numbers — card data is handled by our payment processors.
- Usage: calls made and received, durations, messages metadata, gifts, streams, device and app
version, IP address, and approximate location derived from it.
- Support: what you tell us when you contact us.
- LIVE audio: when you broadcast on LIVE or join the mic, your voice is converted to text in real time by our
speech-recognition provider to check it against our guidelines. We do not record or store the audio; we keep only the text of phrases our checks flag.
Why we use it
- To run the service — connecting calls, processing payments, paying companions.
- To verify identity and age, which is a safety requirement, not an optional extra.
- To detect fraud, laundering and abuse, and to keep users safe.
- To meet legal obligations, including financial-crime and record-keeping duties.
- To improve the product and support you.
Where the GDPR applies, our bases are: performance of a contract, legal obligation, our legitimate interests in safety and fraud prevention, and consent where we ask for it.
- To moderate LIVE streams automatically, for the safety of viewers and hosts, and to keep conversations on WarmLine.
Who we share it with
Service providers under contract — identity verification, payment and payout processing, cloud hosting, real-time calling infrastructure, speech recognition for LIVE moderation, and communications. Law enforcement and regulators where legally required. We do not sell your personal data.
International transfers
We operate internationally, so your data may be processed outside your country, including in countries whose laws differ from yours. Where required, we use appropriate safeguards such as standard contractual clauses.
How long we keep it
As long as your account is active, and afterwards only as long as needed for legal, tax, accounting and financial-crime record-keeping. Some financial and verification records must be retained for several years after an account closes, and this overrides a deletion request for those specific records. Flagged LIVE phrases and moderation records are kept while a related restriction or appeal is open, and otherwise for no longer than 12 months, unless the law requires longer.
Your rights
Depending on where you live: access, correction, deletion, restriction, objection, portability, and the right to complain to your data protection authority. Email support@warmlineconnect.love and we will respond within the period your law requires.
Deleting your account does not delete records we are legally required to keep.
Security
We use encryption in transit, access controls and monitoring. No system is perfectly secure, and we cannot guarantee absolute security. Tell us immediately if you believe your account has been compromised.
Children
WarmLine is strictly 18+. We do not knowingly collect data from anyone under 18 and delete such accounts and data when identified.
Contact: support@warmlineconnect.love